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WHAT WE'VE DONE

Impact + Outcomes Consulting

Strengthening Team Collaboration

A grassroots nonprofit with a small team experienced communication challenges between program staff and board members, causing delays in project execution. Conflict resolution training and the implementation of standardized communication practices improved collaboration and team trust, leading to more efficient project delivery.

Data-Driven Workplace Improvement

A small community organization faced high turnover among part-time program staff due to unclear responsibilities and limited performance feedback. Using insights from a staff survey, the organization hosted role clarification workshops and implemented regular one-on-one feedback sessions, reducing turnover by 30% over the year.

Strategic Goal Alignment

A neighborhood youth center struggled with inconsistencies in its after-school programs, leading to confusion among volunteers and participants. Through a series of strategic planning workshops, the center established clear program goals and guidelines, resulting in more cohesive delivery and improved volunteer coordination.

Metrics-Based Evaluation Systems

A local workforce nonprofit found that participants in its entry-level job training program were not meeting placement goals, making it harder to secure funding. By introducing a metrics-based evaluation system, the nonprofit tracked participant outcomes more effectively, leading to a 20% increase in job placements and improved reporting to funders.

Improving Hybrid Workforce Productivity

A small advocacy nonprofit with a hybrid workforce experienced communication breakdowns that caused project delays. Tailored training on collaboration tools and remote work strategies helped streamline communication and improved project completion times by 40%, while boosting team satisfaction.

Customer Service Enhancements

A small health-focused nonprofit faced complaints about long wait times and inconsistent responses from volunteers managing its helpline. A review of workflows identified inefficiencies in call routing, and targeted training for helpline staff led to a 25% reduction in wait times and a 35% increase in client satisfaction ratings.

Improving Adult Learner Retention

A small technical college’s workforce development program struggled with a 40% dropout rate among non-traditional students pursuing healthcare certifications. The program introduced evening-only classes, personalized academic advising, and a peer support network, resulting in a 20% improvement in retention rates.

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